Pawpal 100% genuine cowhide handmade pet neck strap

Customers are entitled to free repair and maintenance services within 6 months from the date of sales invoice. Please retain your sales invoice as proof of purchase. Customers who are beyond the repair period and/or fail to provide a valid receipt will be responsible for the repair costs themselves.

Our repair and maintenance services are for zipper or hardware replacement only. This Service does not cover damage caused by misuse or improper use, improper care, exposure to extreme temperatures, solvents, alcohol, humidity, sunlight, natural changes in tone, stains (such as oil, grease or ink), scratches, or normal wear and tear. any damage.

You can return and collect the repair parts at the Kwun Tong office at Lee Man Building, 61 Yip Street. Alternatively, your repair can be shipped to us. Please pass contact@leatherraft.com.hk Before sending any repair items to us. Please note that you are responsible for all costs, including but not limited to packaging, shipping, and taxes (if applicable). We recommend using only trackable carriers.

In case of any dispute, Leatherraft reserves the right of final interpretation and decision.

Delivery may be delayed, please check with us before purchasing. If the customer chooses to pick up the goods by himself (self-pickup needs to be arranged separately, please contact customer service before placing an order), the pick-up period is two weeks after placing the order (Monday to Friday, Saturday, Sunday and public holidays). Please note that if If you fail to pick up the goods within the pickup period, the order will be deemed to be abandoned. This website provides the following shipping services General delivery service (Monday to Friday only, Hong Kong area) Shipping and delivery Except for designated activities on the website, shipping charges are handled as follows: Online purchases with a net price of HK$300 or above can enjoy free shipping. If the net purchase price is less than $300, an additional shipping fee of HK$50 will be charged (limited to a single delivery location), including residential and business addresses, SF self-pickup points and SF smart lockers. Click the link below to view: SF Self-pickup Points | SF Cooperation Points | SF Smart Lockers Regarding the delivery arrangements for some products, please note that if SF Express is unable to provide delivery services to remote areas or large items, we will use other express companies for delivery. In case of any dispute, Leatherraft reserves the right of final decision. If the order value is less than $300, a $50 shipping and handling fee will be charged. If the delivery address is Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Ping Chau or South Lantau Island (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mei Wo, Pui O, etc.), an additional $10 shipping fee is required. Delivery services to remote areas and the scope of surcharges, please click here for details. Free Click & Collect Our free click & collect service is currently available at our Kwun Tong office. If you choose to collect your order at our office, our store staff will contact you via WhatsApp or send you an email notification when your order is ready for collection. Please present your order confirmation email to our staff when picking up your order in store. Please come to the office to collect your order within 7 days after receiving our WhatsApp or email. After 7 days, your order will be automatically refunded and we will charge HK$50 for return shipping. This fee will be deducted from the refund total for your order. Shipping area Please do not use a PO Box as a shipping address. Only one address per order. If you would like to ship to a different address, please place separate orders for the different addresses. We will not provide delivery services to outlying islands (except the airport, Ma Wan, Discovery Bay and Tung Chung) and any restricted areas and areas where trucks are prohibited from entering. Note: Additional service fees are required in remote areas. Please click here for coverage in remote areas. Delivery time and arrangement Order processing time: Within 1 day after placing the order, the deadline is 4:00 pm from Monday to Friday. Shipping time: Express (2-3 working days, excluding Saturdays, Sundays and public holidays) Orders that choose ordinary delivery service will be processed and delivered within 3-5 working days (excluding Saturdays, Sundays and public holidays) after payment is successful and confirmed. Actual time depends on inventory. If customers fill in wrong delivery/contact information, delivery time will be affected/delayed. Affected by the epidemic, shipping time may be delayed. Item Tracking/Address Change After the goods are shipped, LEATHERAFT will provide the customer with the tracking number of the goods. Delivery times may be delayed and additional costs incurred shall be borne by the customer. If the customer fails to receive the package due to personal factors, please contact the courier company to make arrangements. If a shipment fails to arrive multiple times, your order may be canceled and LEATHERAFT will not issue a refund. After placing an order, if there are any changes to the delivery address or selected delivery time, please contact LEATHERAFT immediately to make arrangements. Courier home delivery service does not include delivery to residence. Therefore, if the customer causes damage to items in the house during the move, LEATHERAFT will not be responsible and will compensate for any loss or damage. Special arrangements due to bad weather When strong wind signals are hoisted, red or black rainstorm warnings are in effect, or the courier company determines that the weather is unsafe, delivery services will be postponed. LEATHERAFT will contact you to change the delivery date. In case of any dispute, LEATHERAFT reserves the right of final decision.