FAQs – frequently asked questions

Shipping time: SF Express delivery (1-2 working days, excluding Saturdays, Sundays and public holidays)

You can change your shipping address by contacting us via email or WhatsApp on the day of ordering. Any change requests submitted after this deadline will not be honored.

If the customer chooses self-pickup (self-pickup needs to be arranged separately, please contact customer service before placing the order), the pick-up period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays and public holidays) , please note that if you fail to pick up the order within the pickup period, it will be treated as an abandoned order.

Once an order is placed, no changes and cancellations will be accepted. Discount codes cannot be applied once an order has been placed. If the customer has paid but requires the company to cancel the order and refund, the company will deduct 10% from the refund as a handling fee.

We currently ship to Hong Kong/Macau/Mainland China/Taiwan, Asia, Europe/USA/Canada/Australia/New Zealand.

We currently offer the following shipping options worldwide. It is not possible to specify exact delivery times within these hours.

Free standard shipping is provided for purchases over HKD 300. For orders below HK$300, a flat shipping fee of HK$60 will be charged. Usually delivery time is 1-2 working days. We will ship your order via SF Express.

You can keep track of your deliveries by tracking your order in order history. If your time is full, you can contact us via WhatsApp

The best way to contact us is via WhatsApp. We will try our best to provide live chat service during business hours UTC+08:00.

All orders will be settled in Hong Kong dollars, and you can select your payment method during checkout. Our company accepts VISA, MasterCard, and American Express credit card payment methods. To ensure the security of your online payment, after you enter your credit card account number, please also enter the number printed on the card surface (American Express card) or the back of the card (VISA card /MasterCard) allows your card-issuing bank/institution to verify your identity. In addition, we also accept Payme, Octopus App, Alipay HK, WeChat Pay HK, Tap & Go (FPS), Apple Pay, Google Pay, FPS, UnionPay, and bank transfer. QR code and link (Credit card Alipay HK/WeChat Pay HK/Tap & Go (FPS))

In order to protect our customers, if there is a problem with the product quality, you can make a request for exchange within 7 days from the date of receipt. Overdue requests will not be accepted. If the product has quality problems, it will be replaced within 7 days, and the original factory maintenance service will be provided for 6 months.

More than one address for a single order: Each order is limited to one shipping location. Products delayed due to the epidemic. Overdue self-pickup: If the customer chooses the self-pickup method, the pick-up period is within two weeks after placing the order (except Monday to Friday, Saturday, Sunday and public holidays). Late pick-up will be deemed as abandonment of the order. The goods are damaged, delayed or undeliverable due to the courier company or bad weather (such as typhoon signal No. 8 or above, black rainstorm signal). Purchased or unwanted items are discovered after shipment. The product has been artificially damaged. The packaging may be extruded, incomplete, or wrinkled due to the express delivery company (but it does not affect the normal use of the product). The item has been opened or used (for example, the tape or box has been removed). The item is not packaged correctly, is damaged, damaged or incomplete. The color of product images may vary due to shooting lighting conditions or personal screen settings. If the customer entrusts the delivery person to pick up the goods at the door of the address or the management office, the risk of loss or damage to the goods shall be borne by the customer.

Customers are entitled to free repair and maintenance services within 6 months from the date of sales invoice. Please retain your sales invoice as proof of purchase. Customers who are beyond the repair period and/or fail to provide a valid receipt will be responsible for the repair costs themselves.

Our repair and maintenance services are eligible for zipper or hardware replacement. This service does not cover damage caused by misuse or improper use, improper maintenance, exposure to extreme temperatures, solvents, alcohol, humidity, sunlight, natural changes in color tone, stains (such as oil, grease or ink), scratches, or normal wear and tear. of any damage.